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In recent times, institutions have released vast quantities of documents and data under the label of “transparency”. Yet instead of clarity, many people experienced confusion, speculation and mistrust. This reveals a critical misunderstanding: transparency is not the act of releasing information, but the act of making information understandable . Academic research consistently shows that transparency only works when it helps people make sense of decisions, processes and outco

Artificial intelligence (AI) is already part of the daily workflow in many organisations — whether through Microsoft 365 Copilot , Google Workspace Gemini , or other tools that support writing, summarisation, interpretation, and clarity. In most cases, this is generative AI  — a type of artificial intelligence that works with language and information. Generative AI can create text, summaries, explanations, and structured outputs, and it can also help organisations interpret a

Across Europe, community engagement is too often approached as a consultation event, a survey, or a public meeting held near the end of a decision-making cycle. But real engagement is not an activity. It is a core operational process —one that directly shapes public trust, service quality, local legitimacy, and institutional accountability. Social impact organisations, charities, local development bodies, and public institutions increasingly recognise that meaningful engageme

Building trust within any organisation is like tending a garden. You need the right conditions, consistent care, and openness to growth. When it comes to public sector organisations and mission-driven institutions, trust is not just a nice-to-have - it’s essential. One of the most powerful ways to cultivate this trust is through effective decision transparency . Let me take you on a journey through why transparency matters, how it can be implemented, and what practical steps

When I think about governance, I often picture a complex machine with many moving parts. But what if I told you that the oil that keeps...

Most service challenges don’t start with big failures. They start with small patterns that repeat, day after day, until they become...

What if your service unintentionally creates confusion, fear, or shame? Every day, individuals, families, and even professionals engage...

In a world full of information, we forgot to map understanding. Why Vedomia Was Born I didn’t create Vedomia out of ambition. I created...